Hardware & Software:
New Century has the experience and expertise to repair and maintain the following lists of
products. Please note this is a
thorough list but there may be additional products that we can cover—when in doubt,
give us a call.
- FedEx Powership MC
- Label Matrix
- Ship Manager
- FedEx Server
- FedEx Cafe
- Welch Allyn
Level 1 Phone Support
The answering of non-technical questions regarding
proper use, installation, and configuration of the
products as well as basics on interoperability with other
|Level 2 Phone Support
The answering of more technical questions regarding
advanced configuration and usage issues of the products as
well as network specific troubleshooting.
|Level 3 Phone Support
The answering of in-depth technical questions and
resolutions involving hardware and/or firmware issues
inherent within the specific product.
When onsite service is and/or upgrades to products are
required, New Century will deliver such service through
their existing onsite service infrastructure including
same day response time.
Nationwide depot service is available on an advance
replacement or return to depot basis. Typical turnaround
is within 48 hours with expedited service available.
Available in 7x24x365 and in any customized day and time
parameters as required.
All services are available on a contracted or time &
The end goal is to provide our customers with a superior
level of support and service, setting us apart from our
Recent carrier compliant changes.
For information about our Supplies and Consumables.